Pegazee Solutions
Effective Date: 20 October 2026
Last Updated: 20 October 2026
Official Websites:
Customer Support: hi@pegazee.com
1. Introduction
Thank you for choosing Pegazee Solutions.
Pegazee Solutions (“Pegazee”, “we”, “us”, or “our”) is a Sri Lanka-based digital services business owned and operated by Mr. V P A I D S Pathirana.
We provide digital and technology services to customers in Sri Lanka and internationally through our official websites.
This Refund and Cancellation Policy explains the conditions under which customers may request refunds, cancel orders, or terminate subscriptions.
Because our services primarily involve digital delivery, professional expertise, customized development, and allocated technical resources, payments are generally non-refundable once service delivery has commenced, except where otherwise required by applicable law or expressly agreed.
However, we understand that exceptional circumstances may arise and will consider eligible refund requests individually.
This policy applies to purchases made through both pegazee.com and shop.pegazee.com, as well as other purchases expressly governed by these terms.
2. Services Covered
This policy applies to our digital services, including:
Website design and development
WordPress and WooCommerce development
Search Engine Optimization (SEO)
Social media management
Digital marketing and advertising
Graphic design and branding
Fiverr-related seller support and gig optimization
Legitimate review management and customer feedback services
Custom web applications
Point of Sale (POS) software solutions
Software configuration and integration
Website maintenance and technical support
Monthly and annual subscription plans
Other digital services and electronically delivered products
Specific service agreements may contain additional refund or cancellation conditions, which will apply to the relevant purchase to the extent permitted by law.
3. General Refund Policy
Due to the nature of digital services, all payments are generally considered non-refundable once the purchased service has commenced, been performed, delivered, activated, or made available to the customer.
This is because digital services often involve immediate allocation of professional time, technical resources, licensing costs, software configuration, or customized work.
However, this does not mean that every payment is automatically non-refundable.
We may approve full or partial refunds where appropriate, including cases involving duplicate payments, verified billing errors, non-delivery, or material failure to provide the agreed service.
Any legally required refund or remedy will be provided regardless of our general non-refundable policy.
4. Cancellation Before Work Begins
Customers may request cancellation before service delivery has commenced.
If a cancellation request is received before any work has started, we will review the request and determine whether a full or partial refund is appropriate.
Where no work has been performed and no non-recoverable costs have been incurred, the customer will generally be eligible for a full refund.
If third-party fees, licensing charges, or other reasonable non-recoverable costs have already been incurred with the customer’s authorization, these may be considered when determining the refundable amount, to the extent permitted by law.
To request cancellation, contact hi@pegazee.com as soon as possible.
5. Cancellation After Work Has Commenced
Once work has commenced, cancellation requests will be assessed based on:
The amount of work already completed
Professional time and resources allocated
Project milestones achieved
Third-party costs incurred
Digital products or services already delivered
The terms of the accepted quotation or service agreement
Any applicable legal requirements
Refunds are not normally provided for completed or partially completed work that has been properly performed according to the agreed scope.
However, Pegazee Solutions may approve a partial refund in exceptional circumstances.
Where a refund is legally required due to non-performance, defective service, or another protected reason, we will provide the appropriate remedy.
6. Website Design and Development Refunds
Website design, website development, e-commerce development, and redesign services are customized professional services.
Once project planning, design, development, configuration, or implementation has commenced, payments are generally non-refundable for work properly performed.
Refunds will not ordinarily be provided solely because a customer:
Changes their mind after approving the project
Decides not to continue the business
No longer requires the website
Requests a substantially different design outside the agreed scope
Fails to provide required materials or approvals
Cancels after substantial agreed work has been completed
However, where we materially fail to deliver the agreed services, customers may be entitled to appropriate corrections, partial refunds, full refunds, or other remedies depending on the circumstances and applicable law.
7. SEO and Digital Marketing Services
SEO, social media management, advertising management, and related marketing services involve ongoing professional work.
Fees for services already performed are generally non-refundable.
Search engine rankings, traffic, leads, sales, and advertising results are influenced by third-party algorithms, competition, customer budgets, and market conditions.
Therefore, the absence of a particular commercial result does not automatically create refund eligibility unless that result was expressly guaranteed under the applicable agreement.
Customers remain entitled to remedies where the agreed services were not provided with the required standard of care or were materially misrepresented.
Advertising budgets paid directly to third-party platforms are subject to the relevant platform’s terms and refund rules.
8. Fiverr and Freelance Marketplace Services
Fiverr-related support, gig optimization, profile consulting, and other freelance marketplace services are subject to the agreed scope and applicable third-party platform policies.
Payments for properly performed services are generally non-refundable once work has commenced.
We do not guarantee marketplace rankings, seller levels, account approval, buyer orders, or specific earnings unless expressly agreed in writing.
All services must comply with applicable marketplace policies. Fabricated reviews, artificial transactions, and other deceptive marketplace activities are not authorized services.
Refund eligibility will be assessed according to the actual service delivered, any material failure to perform, the applicable agreement, and mandatory legal rights.
9. Web Applications, POS Systems, and Software Services
Custom web applications, POS solutions, software integrations, and other development services may require significant technical resources and configuration.
Payments for completed milestones, properly performed development work, and authorized non-recoverable third-party costs are generally non-refundable.
If a project is canceled before completion, we may assess whether a partial refund is appropriate based on the work performed and the remaining undelivered scope.
Software defects or failures within the agreed specifications will be addressed according to the applicable service agreement and mandatory legal obligations.
Where a refund or other remedy is legally required, this policy will not restrict that right.
10. Subscription Services
Pegazee Solutions may offer monthly, annual, or other recurring subscriptions, including website maintenance, SEO, social media management, technical support, and software services.
10.1 Subscription Activation
A subscription begins according to the activation date and billing terms presented at purchase.
Subscription fees cover the applicable service period and the resources allocated to the plan.
10.2 Subscription Renewals
Subscriptions may renew automatically where the customer has expressly authorized recurring billing.
The renewal amount, billing frequency, and relevant conditions will be disclosed before purchase.
Where automatic renewal is not enabled, customers must manually renew their plans to continue receiving services.
10.3 Subscription Cancellations
Customers may cancel their subscriptions by contacting:
Where an online cancellation option is available, customers may also cancel through their account.
Cancellation requests should be submitted before the next scheduled renewal to avoid an additional authorized billing cycle.
For automatically renewing plans, cancellation will prevent future renewal charges once processed, subject to any disclosed and lawful notice requirements.
10.4 Refunds for Active Subscription Periods
Subscription payments are generally non-refundable for service periods that have already commenced, provided the agreed service has been made available or performed.
Cancellation ordinarily takes effect at the end of the paid billing period unless otherwise agreed.
We may consider exceptional refund requests involving duplicate charges, incorrect billing, material service failures, or other justified circumstances.
Any mandatory refund or cancellation rights under applicable law remain unaffected.
10.5 Unused Subscription Time
Unused time remaining in a paid subscription period does not automatically qualify for a proportional refund.
However, we may consider prorated refunds in exceptional cases or where required by law.
11. Duplicate and Incorrect Payments
Customers who experience duplicate charges, incorrect transaction amounts, or other verified billing errors should contact us promptly.
Where an incorrect charge is confirmed, we will arrange an appropriate correction or refund.
Please provide:
Customer name
Order or invoice number
Payment date
Amount charged
Transaction reference
Description of the issue
We may request additional information reasonably necessary to verify the transaction.
Customers should not provide full card numbers, CVV codes, or card PINs by email.
12. Non-Delivery of Services
If a purchased service has not been delivered within the agreed timeframe, customers should contact us so that we can investigate.
Where delivery has been delayed, we may offer:
An updated delivery schedule
Completion of the outstanding service
An appropriate alternative solution
A partial or full refund where justified or legally required
Refund eligibility will depend on the agreed delivery obligations, reasons for delay, work already performed, and applicable law.
We will not deny a legally required refund merely because the purchase relates to a digital service.
13. Exceptional Refund Requests
Although our general policy is that digital services are non-refundable after commencement, Pegazee Solutions may consider exceptional circumstances.
Examples include:
Verified duplicate transactions
Incorrect payment amounts
Accidental duplicate purchases
Non-delivery of purchased services
Material failure to perform agreed work
Significant service issues that cannot reasonably be corrected
Other circumstances warranting individual consideration
Each request will be reviewed fairly.
Approval of a discretionary refund in one case does not automatically establish eligibility for unrelated purchases.
14. How to Request a Refund
To submit a refund request, email:
Suggested Subject: Refund Request – Order Number
Include:
Your full name
Email address used for the purchase
Order or invoice number
Payment date and amount
Service purchased
Reason for requesting a refund
Relevant supporting information, where available
We aim to acknowledge refund requests within 3 business days and provide an initial decision or progress update within 7 business days after receiving sufficient information.
Complex requests may require additional investigation.
These are service targets rather than limits on any faster response required by law.
15. Refund Processing Time
If a refund is approved, we will generally initiate it within 7 business days after approval.
Refunds will ordinarily be processed through the original payment method where supported by the payment provider.
The time required for funds to appear in the customer’s account may depend on the acquiring bank, card issuer, payment gateway, and payment method.
International transactions and currency conversion may affect the amount received in the customer’s account.
Any legally required refund amount and applicable charges will be determined in accordance with the relevant law and payment rules.
We cannot guarantee the exact date on which a third-party bank or payment provider will credit the customer’s account.
16. Payment Gateway and Bank Processing
Payments may be processed through authorized banks, payment gateways, and other supported financial service providers.
Pegazee Solutions may accept transactions in:
USD — United States Dollar
LKR — Sri Lankan Rupee
Actual payment currency availability depends on the checkout and payment provider configuration.
Refunds may be subject to the technical capabilities and procedures of the relevant payment provider.
Where a payment gateway cannot process a refund directly, we will arrange an appropriate lawful alternative method.
We do not request customers to disclose confidential card security information for refund processing.
17. Chargebacks and Payment Disputes
If you believe a payment is incorrect, unauthorized, or associated with a service delivery problem, you may contact us at hi@pegazee.com.
We encourage customers to contact us first where practical so that we have an opportunity to investigate and resolve the concern.
However, customers retain their rights to contact their bank, card issuer, payment provider, or relevant authority.
During a payment dispute, we may provide transaction records, invoices, project communications, and evidence of service delivery to the authorized payment provider.
We will cooperate with legitimate payment dispute procedures.
18. Third-Party Costs and Purchases
Some services may involve third-party expenses, including:
Domain registration
Web hosting
Premium software licenses
Paid plugins and themes
Advertising budgets
Cloud services
API usage
External subscriptions
Other authorized third-party services
These costs may be subject to the independent provider’s cancellation and refund rules.
Non-recoverable third-party costs may be considered when calculating discretionary refunds, provided the charges were properly disclosed and authorized.
Nothing in this section excludes mandatory customer rights or remedies.
19. Project Changes and Scope Modifications
Requests to change the scope of a project after work has commenced may require additional fees or revised delivery schedules.
If a customer requests cancellation because of a scope change, the refund assessment will consider the original agreement, work already completed, and applicable law.
Where Pegazee Solutions proposes a material change to the agreed service, the customer will be informed and may exercise any applicable contractual or legal rights.
20. Customer Responsibilities
Customers are responsible for:
Providing accurate order and billing information
Supplying necessary project materials
Responding to reasonable requests for clarification
Reviewing project deliverables
Providing approvals within agreed timelines
Maintaining appropriate access to relevant third-party accounts
Using purchased services lawfully
Failure to cooperate may cause project delays.
Such delays do not automatically entitle us to retain payment for services we are legally required to refund.
21. Service Termination by Pegazee Solutions
We may suspend or terminate a service for legitimate reasons, including:
Fraudulent transactions
Material non-payment
Unlawful customer instructions
Serious security risks
Material breaches of applicable service terms
Where reasonably possible, we will provide notice and an opportunity to resolve the issue.
If we terminate a service without customer fault, we will assess the appropriate refund for any undelivered prepaid services in accordance with the contract and applicable law.
22. Consumer Rights and Legal Compliance
This Refund and Cancellation Policy is intended to operate consistently with applicable Sri Lankan laws and any mandatory consumer protection requirements that apply to international transactions.
Nothing in this policy excludes, restricts, or overrides:
Mandatory consumer rights
Remedies for material non-performance
Rights relating to unauthorized transactions
Legally required refunds
Applicable cardholder dispute rights
Other rights that cannot lawfully be waived
Where a provision of this policy conflicts with mandatory applicable law, that law will prevail.
23. Policy Changes
Pegazee Solutions may update this Refund and Cancellation Policy to reflect changes in services, subscription arrangements, payment processing, or legal requirements.
Updates will be published on our official websites with a revised date.
Changes will not retroactively remove refund rights that customers have already acquired under an existing agreement or applicable law.
24. Contact Information
For refund requests, subscription cancellations, payment concerns, and related inquiries, contact:
Pegazee Solutions
Business Owner: Mr. V P A I D S Pathirana
Business Address:
No. 50A, Koswatta,
Akuramboda, Matale,
Sri Lanka.
Support Email: hi@pegazee.com
Main Website: https://pegazee.com
Online Store: https://shop.pegazee.com
Supported Currencies: USD and LKR, subject to payment gateway availability.
© 2026 Pegazee Solutions. All Rights Reserved.
Effective Date: 20 October 2026
This Refund and Cancellation Policy applies to both pegazee.com and shop.pegazee.com.