Pegazee Solutions
Effective Date: 20 October 2026
Last Updated: 20 October 2026
Official Websites:
Email: [email protected]
1. Introduction
Welcome to Pegazee Solutions.
Pegazee Solutions (“Pegazee”, “we”, “our”, or “us”) is a digital services business based in Sri Lanka, owned and operated by Mr. V P A I D S Pathirana.
We operate two official websites:
https://pegazee.com — Our primary business website, providing information about our services, customer inquiries, consultations, service requests, and digital solutions.
https://shop.pegazee.com — Our online store and digital services platform, allowing customers to browse services, place orders, make payments, manage customer accounts, and purchase subscriptions.
Both websites operate under Pegazee Solutions and offer services provided by the same business.
This Privacy Policy applies to both websites, their associated checkout and account systems, customer communications, payment transactions, subscriptions, and digital services.
We respect the privacy of our customers and are committed to handling personal information responsibly, securely, and transparently.
This policy explains what personal information we collect, why we collect it, how it is processed, when it may be shared, how long it is retained, and the rights available to individuals.
2. Business Identity and Contact Information
Business Name: Pegazee Solutions
Business Owner: Mr. V P A I D S Pathirana
Registered/Business Address:
No. 50A, Koswatta,
Akuramboda, Matale,
Sri Lanka.
Primary Website: https://pegazee.com
Online Store: https://shop.pegazee.com
Customer Support and Privacy Contact: [email protected]
Country of Operation: Sri Lanka
Customer Service Coverage: Sri Lanka and International
Transaction Currencies: USD (United States Dollar) and LKR (Sri Lankan Rupee), subject to payment gateway availability.
Pegazee Solutions is responsible for determining the purposes and methods of processing personal information collected for its own business operations.
When we process personal information on behalf of clients through website development, maintenance, applications, or digital marketing services, our role and responsibilities may depend on the applicable service agreement.
3. Our Digital Services
Pegazee Solutions provides professional digital services, including:
Website design and development
WordPress and WooCommerce development
Website redesign and optimization
Search Engine Optimization (SEO)
Social media management
Digital marketing and advertising
Graphic design and branding
Fiverr-related seller support, gig optimization, and order management services
Review management and customer feedback support
Custom web application development
Point of Sale (POS) software and solutions
E-commerce development
Website security and maintenance
Software configuration and integration
Digital consulting and technical support
Monthly and annual subscription services
Other related digital products and professional services
The availability, features, pricing, delivery requirements, and contractual terms of individual services may vary.
4. Information We Collect
Depending on how you interact with our websites or services, we may collect the following information.
4.1 Personal and Contact Information
Full name
Email address
Telephone or WhatsApp number
Billing address
Country of residence
Business or company name
Contact details provided through inquiries or orders
4.2 Customer Account Information
Customers may create accounts through our online store or other supported services.
We may process:
Account username
Email address
Encrypted or hashed authentication credentials
Customer account preferences
Billing information
Order history
Subscription status
Service-related communications
We do not intentionally store customer account passwords in readable plain text.
4.3 Orders and Transaction Information
When customers purchase services through either website, we may collect:
Purchased service details
Order number
Transaction amount
Transaction currency
Payment status
Payment method
Transaction reference
Billing details
Invoice information
Subscription and renewal records
Refund or payment dispute records
This information is used to process and administer transactions, deliver purchased services, provide support, and maintain necessary business records.
4.4 Technical and Usage Information
When visitors access our websites, our systems or authorized service providers may collect:
IP address
Browser type
Device information
Operating system
Pages visited
Referral information
Access times
Cookie identifiers
Security and diagnostic logs
Approximate geographic location derived from technical information
We use this information for website operation, security, analytics, troubleshooting, and service improvement.
4.5 Project and Service Information
When providing digital services, customers may supply:
Website and domain information
Hosting details
Project requirements
Business information
Brand materials and content
Marketing materials
Technical configuration details
Authorized account access
Files, documents, and other project resources
We use these materials only as reasonably necessary for the agreed services or other lawful purposes.
5. How We Collect Information
We may collect information when you:
Visit pegazee.com or shop.pegazee.com.
Complete a contact form or request a quotation.
Register a customer account.
Purchase a digital service.
Make a payment through our online checkout.
Subscribe to a recurring service.
Communicate with us through email, telephone, WhatsApp, or other supported channels.
Submit project materials or support requests.
Interact with our advertising or promotional content.
Use website features that collect technical or analytics information.
We may also receive limited information from authorized payment processors, service providers, or other third parties where necessary and lawful.
6. Purposes of Processing Personal Information
We use personal information to:
Respond to customer inquiries.
Prepare quotations and service proposals.
Process orders and payments.
Deliver purchased digital services.
Create and maintain customer accounts.
Administer subscriptions and recurring billing.
Send invoices, receipts, and payment confirmations.
Provide technical assistance and customer support.
Communicate project progress and delivery information.
Verify transactions and prevent fraud.
Investigate payment disputes or unauthorized activity.
Improve website functionality and performance.
Maintain operational and financial records.
Comply with applicable legal and regulatory obligations.
Send marketing communications where lawfully permitted.
Protect our websites, systems, customers, and business operations.
We will not intentionally process personal information for incompatible purposes without an appropriate lawful basis.
7. Legal Grounds for Processing
Where applicable data protection laws require a lawful basis, our processing may rely on:
Contractual Necessity: To provide purchased services, manage subscriptions, and fulfill agreements with customers.
Legal Obligations: To meet accounting, taxation, banking, regulatory, and other legal requirements.
Legitimate Interests: Where legally permitted, to maintain website security, prevent fraud, improve services, and operate our business responsibly.
Consent: Where required for marketing communications, optional tracking technologies, or specific processing activities.
Other Lawful Grounds: Where permitted by applicable legislation.
Where processing is based on consent, individuals may withdraw that consent in accordance with applicable law.
8. Payments and Payment Gateway Processing
Pegazee Solutions may accept payments through our official websites:
Our payment systems may support transactions in USD and LKR, depending on the payment gateway, acquiring bank, and checkout configuration.
We may use authorized banks, Internet Payment Gateway (IPG) providers, card payment processors, and other approved payment services to process customer transactions.
When customers complete payments, the payment provider may collect information such as:
Cardholder name
Card number
Card expiration date
Card security verification information
Billing information
Transaction details
Authentication and fraud prevention information
Sensitive card information entered into a payment provider’s secure payment environment is processed according to that provider’s systems and policies.
Pegazee Solutions does not require customers to submit complete card details or CVV/CVC codes through ordinary contact forms, email, or messaging services.
We may retain transaction references, payment status, masked card information where provided, and other limited payment details needed for accounting, support, fraud prevention, and dispute management.
We do not sell payment information to third parties.
8.1 Currency and Conversion
Services may be advertised, invoiced, or charged in USD or LKR.
Where currency conversion is necessary, the applicable rate and any associated fees may be determined by the payment gateway, acquiring bank, issuing bank, or other relevant payment provider.
Customers should review the final payment amount and currency presented during checkout before authorizing payment.
8.2 Payment Verification and Fraud Prevention
We may verify orders and transactions to prevent:
Unauthorized payments
Fraudulent purchases
Payment abuse
Chargeback fraud
Identity misuse
Suspicious account activity
We may share relevant transaction information with authorized payment providers or financial institutions where necessary for lawful fraud prevention, transaction investigation, or dispute resolution.
9. Information Shared Between Our Websites
Pegazee Solutions operates pegazee.com and shop.pegazee.com as related websites under the same business ownership.
Customers may visit the main website to learn about services and then proceed to the online store to place an order or complete a payment.
Where technically implemented and necessary, information may be transferred or shared between these websites to:
Process service requests.
Complete purchases.
Verify customer orders.
Manage subscriptions.
Provide customer support.
Maintain consistent service records.
Prevent fraudulent or duplicate transactions.
Both websites are covered by this Privacy Policy.
However, account registration, login sessions, checkout functions, cookies, and payment processing may operate separately depending on the technical configuration of each website.
We do not represent that customer accounts or personal information are automatically synchronized between the websites unless such functionality is implemented.
10. Online Store and WooCommerce
Our online store at https://shop.pegazee.com may use WooCommerce or other e-commerce technologies to facilitate online transactions.
When customers place orders, the store may collect and maintain:
Customer identification and billing details
Order contents
Transaction amounts and currencies
Payment status
Order notes
Customer account information
Subscription records
Refund and cancellation requests
Information is processed to administer orders, maintain customer records, provide support, and fulfill purchased services.
Necessary checkout information may be shared with authorized payment gateways and other service providers.
11. Subscriptions and Recurring Payments
Pegazee Solutions offers certain services through monthly, annual, or other recurring subscription plans.
These may include website maintenance, SEO, social media management, software services, technical support, and related digital solutions.
For subscription customers, we may process:
Subscriber identification
Subscription plan
Billing amount and currency
Subscription start date
Renewal date
Payment status
Subscription history
Cancellation information
Payment authorization references
Where automatic recurring billing is offered, customers must authorize the recurring payment arrangement through the applicable checkout or payment provider.
The payment provider may retain secure payment tokens or payment authorizations to facilitate subsequent charges.
We may send subscription-related communications, including renewal notices, billing confirmations, payment failure notifications, and service updates.
Subscription cancellation and refund rights are governed by our applicable Terms and Conditions, Refund and Cancellation Policy, and mandatory legal requirements.
12. Digital Service Delivery
Most services provided by Pegazee Solutions are digital or electronically delivered.
Depending on the service, delivery may occur through:
Email
Customer accounts
Online project dashboards
Secure file transfers
Website or application deployment
Remote technical configuration
Access to software or digital platforms
Other mutually agreed electronic methods
We may retain delivery confirmations, project communications, and related records to verify service completion, provide support, and resolve disputes.
13. Refunds, Cancellations, and Related Information
Because Pegazee Solutions primarily provides digital services, customized work, professional expertise, and subscription-based solutions, payments for services that have already commenced, been performed, delivered, or made available are generally non-refundable, subject to applicable law.
Refund requests may nevertheless be reviewed individually, including where there are duplicate payments, billing errors, non-delivery, or other exceptional circumstances.
Nothing in this policy excludes mandatory legal rights or applicable payment dispute protections.
When a refund, cancellation, or chargeback is requested, we may process relevant personal and transaction information to investigate and resolve the matter.
Detailed refund eligibility and procedures are governed by our separate Refund and Cancellation Policy.
Refund and billing inquiries: [email protected]
14. Third-Party Service Providers
To operate our websites and provide digital services, we may use third-party providers for:
Website hosting
Domain management
Payment processing
Banking and settlement
Email communications
Website security
Customer support
Analytics
Advertising
Cloud storage
Software licensing
Subscription management
Technical infrastructure
We share personal information only where reasonably necessary and lawful.
Third-party service providers may process information under their own privacy policies or contractual obligations.
We seek appropriate safeguards where providers process personal information on our behalf.
15. Cookies and Similar Technologies
Both pegazee.com and shop.pegazee.com may use cookies and similar technologies.
These may include:
Essential Cookies: Used for security, checkout functionality, shopping carts, login sessions, and necessary website operations.
Functional Cookies: Used to remember settings and improve usability.
Analytics Cookies: Where enabled, used to understand visitor interactions and improve website performance.
Marketing Cookies: Where enabled, used for advertising measurement and promotional activities.
Cookie usage may differ between the two websites because their technical functions differ.
Where required by applicable law, we will request consent before activating non-essential cookies.
Visitors may manage cookies through their browser settings or any available website cookie controls.
Disabling essential cookies may prevent certain website features from operating correctly.
16. Data Security
We recognize the importance of protecting customer information, particularly where financial transactions and online accounts are involved.
We apply reasonable technical and organizational safeguards appropriate to the nature of the information and the risks involved.
Depending on the relevant system, these may include:
Secure HTTPS connections
Access restrictions
Authentication controls
Security updates
Malware prevention and monitoring
Backup and recovery measures
Secure payment gateway integration
Administrative access controls
Fraud prevention measures
Secure handling of customer information
No online system can be guaranteed to be completely secure.
We take reasonable steps to reduce risks and respond appropriately to suspected security incidents.
Where a personal data breach occurs, we will assess the incident and comply with applicable notification and reporting obligations.
17. Confidentiality of Customer Projects
During service delivery, customers may provide access to websites, hosting accounts, advertising accounts, business applications, and other digital resources.
We use authorized access only for agreed business purposes.
We aim to maintain appropriate confidentiality and limit access to personnel or service providers who reasonably require it.
Customers should provide access through secure methods and avoid sharing unnecessary sensitive information.
Access may be removed or changed following project completion, subject to the applicable service agreement and continuing support arrangements.
18. International Customers and Data Transfers
Pegazee Solutions is based in Sri Lanka and serves customers internationally.
Personal information may be processed in Sri Lanka or other countries where authorized hosting, payment, cloud, communication, or technical service providers operate.
Where applicable law requires safeguards for international transfers, we will take appropriate measures to support lawful processing.
Such measures may include contractual protections, security requirements, access controls, and other recognized safeguards.
International customers may have additional privacy rights under applicable local laws.
19. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to legal and operational requirements.
Retention depends on the type of information.
Customer Accounts: Information may be retained while an account remains active and afterward where necessary for legitimate business or legal purposes.
Order and Payment Records: Retained as necessary to comply with accounting, tax, banking, and dispute resolution obligations.
Subscription Records: Retained while required for subscription administration, financial reconciliation, and applicable legal obligations.
Project Information: Retained for service delivery, support, maintenance, or agreed contractual purposes.
Customer Communications: Retained for reasonable business support, recordkeeping, and dispute resolution purposes.
Technical Logs: Retained as reasonably necessary for website security, diagnostics, and operational purposes.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
Information may be retained for longer where required by law or necessary to establish, exercise, or defend legal claims.
20. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion in qualifying circumstances.
Withdraw consent where processing relies on consent.
Object to or request cessation of certain processing.
Request review of qualifying automated decisions.
Submit a privacy-related complaint.
Exercise other rights available under applicable legislation.
To exercise your rights, contact:
We may request reasonable identity verification before processing certain requests.
We will respond in accordance with applicable legal requirements and timeframes.
Some requests may be restricted where retention or processing is required by law.
21. Marketing and Promotional Communications
We may communicate with customers about services, promotions, updates, and relevant business opportunities where permitted by law.
Where required, we will obtain appropriate consent before sending marketing communications.
Customers may opt out of promotional communications by using an available unsubscribe method or contacting [email protected].
Opting out of marketing does not prevent necessary transactional or service-related messages.
22. Children’s Privacy
Our services are primarily intended for businesses and individuals legally capable of entering into service agreements.
We do not knowingly collect personal information from children in circumstances requiring parental or guardian authorization without obtaining the necessary authorization or other lawful basis.
If you believe personal information has been submitted inappropriately by a child, please contact us so that we can review the matter.
23. Third-Party Platforms and External Links
Our websites may include links or integrations involving third-party platforms such as payment gateways, social networks, freelance marketplaces, hosting providers, and other technology services.
These platforms may independently process information under their own privacy policies and terms.
Pegazee Solutions does not control the independent privacy practices of external platforms.
Customers should review relevant third-party policies before submitting personal information.
24. Personal Data Protection and Legal Compliance
Pegazee Solutions aims to handle personal information in accordance with applicable Sri Lankan laws, including the Personal Data Protection Act No. 9 of 2022, as amended by Act No. 22 of 2025, to the extent that relevant provisions are in force and applicable.
We also seek to comply with applicable requirements concerning electronic transactions, payment processing, consumer protection, and international data protection where relevant.
We may disclose information where required by applicable law, a valid court order, lawful regulatory request, or other legally binding obligation.
25. Privacy Complaints and Disputes
If you have concerns about the collection, processing, retention, or disclosure of your personal information, please contact us.
Email: [email protected]
We will review privacy-related concerns and take appropriate action where necessary.
Where applicable, individuals may also have the right to raise concerns with the Data Protection Authority of Sri Lanka or another competent supervisory authority.
Data Protection Authority of Sri Lanka: https://www.dpa.gov.lk
26. Changes to This Privacy Policy
Pegazee Solutions may update this Privacy Policy to reflect changes in:
Business operations
Website functionality
Online store features
Payment gateways
Subscription systems
Digital services
Legal or regulatory requirements
Security practices
The revised policy will be published on our official websites with an updated revision date.
Where required by law, we will provide additional notice or request consent for material changes.
27. Contact Us
For privacy questions, customer data requests, payment-related privacy concerns, or general inquiries, contact:
Pegazee Solutions
Owner: Mr. V P A I D S Pathirana
Business Address:
No. 50A, Koswatta,
Akuramboda, Matale,
Sri Lanka.
Email: [email protected]
Main Website: https://pegazee.com
Online Store: https://shop.pegazee.com
Supported Currencies: USD and LKR, subject to checkout and payment provider availability.
© 2026 Pegazee Solutions. All Rights Reserved.
This Privacy Policy applies to both pegazee.com and shop.pegazee.com.
Effective Date: 20 October 2026